New Release

CUTE HELPDESK 1.2 - R4

Main Features : Cases are based on SLA's (Service Level Agreements) and Priority levels of Cases, Clients and Products. Every Agent has his own Queues with cases to monitor. All Interactions with clients and updates by other agents are Structured and Time-stamped in the case-history. Visual clue that a Case is updated by other Agents. Instant Messaging of cases who are threatened to be overdue. Scheduled delete of Closed cases. Pre-defined problems. Direct Email from the program, Supervisors/Admin can assign Agents for particulary cases, Custom made email headers, extended print capabilities. Print Custom reports of Cases, Client, Products, Activity Log and Knowledge Base cases. Save cases in a Knowledge base as help to solve problems in future cases. Activity Log, Database BackUp option, Import of Client Data, Export of Case Data, different user levels and many other features available. After installation, please consult the ReadMeFirst and Versions textfiles in the Program folder of Cute HelpDesk 1.2 for additional information.

Note : Cute HelpDesk 1.2 can be installed without any trouble next to Cute HelpDesk 1.1 on a PC. A different folder and database will be used.

Screen shot

(Shareware/Freeware, Win9x/Win NT/ME/2000 -- 1.32 Mb setup)


Download Cute HelpDesk 1.2


Candidate Release

SOFTWARE ARCHIVE 2.01 PE (BETA 2)

Get all your programs organized. Software Archive 2.01 (Beta 2) is a fully functional database archive program with extended features as multiple scanning/import of files , running/view files, seach on al keywords, emailing/surfing and so on. From now on get the right CD/drive/disk or floppy where your program is on, execute/view the record, email/surf to the producer.

Version : Build 18/04/02

(Freeware/Shareware,Win9x/Win NT/ME -- 1.15 Mb setup)


Download Software Archive PE


Patch 1

UPDATE BETA 2 VERSION


Use this patch to UPDATE your current version of Beta 2 or to UPGRADE from Beta 1 to Beta 2. In the last case you'll also need to run Patch 2 to converse your database.

Last updated April 18th, 2002

(Win9x/Win NT -- 370 Kb )


Download Patch 1



Patch 2

DATABASE CONVERSION


Use this patch to CONVERSE your database of your Beta 1 version when your current (Beta 1) executable is older dan 14/02/02. It will convert the content of your current database to the format Beta 2 version uses.

(Win9x/Win NT -- 561 Kb )


Download Patch 2